{ "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json", "basics": { "name": "Joe Johnson", "label": "VP, AI & Customer Experience Technology", "image": "https://jomofojo.co/images/me.jpg", "email": "joe@jmfj.cx", "url": "https://jomofojo.co/", "summary": "Joe Johnson is a technology executive in Houston, leading AI, data, and software at Perry Homes.", "location": { "city": "Houston", "region": "TX" }, "profiles": [ { "network": "LinkedIn", "username": "jmfj", "url": "https://www.linkedin.com/in/jmfj" }, { "network": "GitHub", "username": "hikarukujo", "url": "https://github.com/hikarukujo" }, { "network": "X", "username": "jmfjyo", "url": "https://x.com/jmfjyo" }, { "network": "Bluesky", "username": "jomofojo.co", "url": "https://bsky.app/profile/jomofojo.co" }, { "network": "Instagram", "username": "jmfjyo", "url": "https://www.instagram.com/jmfjyo" }, { "network": "Substack", "username": "jmfj", "url": "https://jmfj.substack.com" }, { "network": "Medium", "username": "jmfj", "url": "https://medium.com/@jmfj" } ] }, "work": [ { "name": "Perry Homes", "position": "VP, AI & Customer Experience Technology", "url": "https://www.perryhomes.com", "startDate": "2026-09-01", "summary": "Lead AI and Customer Experience Technology for Perry Homes, owning the customer-facing technology stack (Salesforce, perryhomes.com, MyAccount, CPQ, and marketing technology) and enterprise AI enablement for all staff and partners. Set the vision and operating model for a product-led CX organization: bringing Salesforce ownership in-house from a long-standing implementation vendor, establishing a predictable company-wide release cadence, modernizing customer telephony, and scaling AI-driven delivery practices, including a fleet of 27 specialized AI agents.", "highlights": [ "Serve as Business Technology Partner to Sales, Marketing, Customer Experience, and Warranty, accountable for every AI-driven and CX-driven technology solution across Perry Homes' customer-facing business units.", "Stabilize Salesforce by installing a dedicated product owner, strengthening release and support practices, and commissioning an independent architectural assessment, while rebuilding Perry-owned capability and standing up an in-house team for long-term support.", "Launch an organization-wide release calendar and shared agile cadence spanning every custom and enterprise application in every department, giving the business regular, predictable delivery of new capabilities.", "Lead the replacement of the legacy sales and construction phone system with a new third-party partner, directing a three-to-five-month regional rollout across every state, city, and division.", "Build and lead the CX delivery organization around product, technology, AI product management, and application management leads, hiring Salesforce developers and BSAs to cut vendor dependency and keep critical platform knowledge in-house.", "Scale AI Factory and Product Factory practices and a fleet of 27 specialized AI agents automating executive workflow, while evaluating consent management, customer engagement, and Salesforce-integrated digital business card platforms to shape the next phase of the CX roadmap." ] }, { "name": "Perry Homes", "position": "VP, Data & Analytics and Software Development", "url": "https://www.perryhomes.com", "startDate": "2026-02-01", "endDate": "2026-09-01", "summary": "Lead data, analytics, and software development for Perry Homes, overseeing a software organization of 10–12 engineers alongside enterprise data and analytics. Restructure delivery into two product-aligned squads spanning perryhomes.com, My Account, and an in-house CPQ platform while advancing a Microsoft Fabric migration across roughly 2,200 data sources feeding 800 Power BI reports. Embed AI into the software development lifecycle and operations, cutting dirt-ordering calculation error from 5–6% to 0.5%.", "highlights": [ "Restructure software delivery into two product-aligned squads for customer-facing apps and CPQ/internal tools, formalizing Team Lead roles and hiring an AI Enablement Engineer, a Manager for Software Development, and .NET talent.", "Drive the Microsoft Fabric migration from Synapse to a bronze/silver/gold architecture across roughly 2,200 data sources feeding 800 Power BI reports, reaching the halfway mark by mid-2026.", "Deploy Azure Document Intelligence on dirt-ordering workflows, cutting surveyor-PDF calculation error from 5–6% to 0.5%.", "Invest $250K of developer time and effort to automate warranty processing with no staff reductions, redeploying capacity and opening additional hiring on the team.", "Own perryhomes.com across the Perry, Britton, and Mastercraft brands, plus My Account, construction photo upload, and the in-house CPQ platform with Dynamics integration; build an ERP API on Synapse to reduce Dynamics API load failures.", "Author and roll out the Perry Homes Career Framework spanning software development (IC-1 to IC-7), data analytics, and data engineering, with shared management and leadership tracks.", "Begin the process of productionalizing AI-assisted development with Cursor and BSA-to-developer PRD/ERD pipelines, achieving 2x story-point velocity by Q3 2026." ] }, { "name": "Revalize", "position": "VP, Technology Operations", "url": "https://www.revalizesoftware.com", "startDate": "2021-07-01", "endDate": "2026-02-01", "summary": "Lead transformative initiatives significantly improving EBITDA and operational efficiency, overseeing a global team of 28 across 10+ countries. Integrate IT operations for nearly two dozen acquisitions, eliminating redundancies and driving $7M in annual savings. Run enterprise-wide AI strategy and advanced security initiatives, deploying AI-driven tools automating processes, reducing IT ticket volume, and cutting security incident response times by 78%. Achieve SOC 2 Type II and ISO 27001:2022 compliance, strengthening infrastructure and enabling scalable growth.", "highlights": [ "Integrate IT operations across 19 acquired companies, eliminating redundant systems and delivering $7M annual EBITDA improvements.", "Negotiate multi-cloud vendor contracts and partnerships, saving $27M over six years and securing $6M in complimentary consulting and software.", "Migrate to a Center of Excellence staffing model, consolidating expertise and cutting costs by 48%; develop global cost accounting tools enhancing financial transparency.", "Champion enterprise AI automation strategy, including global training, Microsoft 365 Copilot integration, and AI-driven vendor analysis; deploy AI chatbots significantly reducing support tickets and boosting efficiency.", "Strengthen security posture through AI-driven tools reducing incident response and containment times by 78%, and implement global compliance frameworks.", "Lead global Microsoft 365 Copilot adoption, chair AI Champions programs, achieve 93% weekly user adoption, averaging 100+ interactions per employee weekly.", "Reduce corporate IT Tier 1 tickets by 19% via AI chatbots, cutting helpdesk staff time on routine issues by 95% and backlog of advanced issues by 33%." ] }, { "name": "Call One, Incorporated", "position": "Director of IT", "url": "https://www.peerlessnetwork.com", "startDate": "2018-11-01", "endDate": "2021-07-01", "summary": "Hired to manage the corporate digital transformation from three decades of wireline POTS resale to a cutting-edge UCaaS, SD-WAN, and SDN provider with a fully automated and integrated back-office platform and customer-facing systems.", "highlights": [ "Spearheaded a multimillion-dollar technology outsourcing initiative that delivered a unified service management portal for customers, agents, and employees.", "Migrated a siloed legacy ERP system to a cloud-native, API-integrated platform.", "Deployed a telecom CPQ (Configure-Price-Quote) platform integrating carrier APIs, automating order processing, and streamlining provisioning workflows.", "Executed a comprehensive infrastructure refresh by leveraging Azure IaaS, converting $3M in CapEx into OpEx savings.", "Cut service delivery time from over 2 months to under 2 weeks by automating key workflows.", "Implemented a Snowflake-based data lake and data warehouse ahead of schedule and under budget.", "Established and led the company's first internal Project Management Office (PMO).", "Oversaw globally distributed teams across DevOps, IT help desk, infrastructure, and project management.", "Directed multimillion-dollar CapEx and OpEx budgets across two business units totaling $4M.", "Leveraged AI-driven IT Service Management (ITSM) tools (skills-based routing, ML-powered incident handling, Freshservice AI chatbot) to optimize support workflows, reducing ticket resolution costs by 35%." ] }, { "name": "Deft, a Summit company", "position": "Director of IT", "url": "https://www.deft.com", "startDate": "2014-01-01", "endDate": "2018-12-01", "summary": "Brought on to build out the first in-house IT department for ServerCentral and migrate from legacy SOC 1 to new SOC 2, HIPAA, and PCI-DSS compliance programs. Launched the internal help desk, IT systems team, and ITIL-based management of SCTG's information technology resources as a part of the corporate leadership team, reporting to the CEO.", "highlights": [ "Governed all aspects of in-house technology adoption and implementation, from on-premise hardware and software to third-party vendors with cloud-hosted applications and services.", "Led conversion of corporate ERP systems to a NetSuite cloud-based platform, including the automation and sync of vital customer data from the ERP into line-of-business applications to enable update and editing at point-of-contact.", "Converted legacy financial systems to include automated processing of customer payments, integration to the portal, and overall quote-to-cash management of transactions across the organization.", "Supervised internal compliance and security functions under AT-101, SOC 2, and the Trust Service Principles.", "Enabled the transition from a hybrid virtual environment with siloed workloads on local storage to a highly virtualized central compute and storage stack in a primary and disaster-recovery location.", "Deployed a VMware Horizon View desktop cluster to replace the aging Microsoft Terminal Services cluster. Utilized VMware vSAN and an all-flash array to ensure high speed and performance for end users.", "Introduced redundant network routing and infrastructure utilizing BGP and L3VPN to provide on-the-fly deployment of new systems in various datacenters worldwide with little to no involvement of network engineers.", "Executed annual security and compliance testing, from review and update of the risk assessment, BIA, and BCDR plan, to spot-checking disaster-recovery fail-overs for compliance and operational purposes." ] }, { "name": "HBR Consulting LLC", "position": "Manager", "url": "https://www.hbrconsulting.com", "startDate": "2012-07-01", "endDate": "2013-10-01", "summary": "Helped to combine the business operations of the legacy Information Technology Services group and the Document Management Technology group into a combined technology practice under the new Executive Director. Worked directly for the ED to help create a matrix reporting structure for field consulting teams, technology experts, and project managers worldwide.", "highlights": [ "Offered strategic consulting to law firm and legal industry clients, concentrating on technology initiatives and implementation of information systems for end users. Primary duties focused on project and program management, implementation planning, and strategic consulting on technology roadmaps.", "Piloted help desk outsourcing for an Am Law 200 firm, including developing SLA requirements and the final RFP submission.", "Composed a disaster recovery runbook for an Am Law 75 firm with operations on three continents, including reviewing current disaster-recovery capabilities and developing remediation lists to meet desired recovery time and recovery point objectives.", "Administered client resources at multiple firms, from temporary Director and CIO positions to project manager and implementation manager roles during various projects." ] }, { "name": "Compushare", "position": "Service Delivery Manager", "url": "https://www.linkedin.com/in/jmfj", "startDate": "2010-09-01", "endDate": "2012-08-01", "summary": "Managed the final stages of the acquisition of a Midwest technology services firm into the Compushare brand, converting all customers to corporate-approved runbooks, contracts, and account management practices. Worked for the COO to operationalize the corporate vision for service delivery while increasing customer satisfaction and engagement in two regions.", "highlights": [ "Extended strategic planning and execution for service delivery in the Midwest and Southern regions, guided daily client service management, new client onboarding, and new service turn-ups along with quarterly technology reviews.", "Directed a centralized managed services team in deploying and managing large-scale distributed monitoring and implementing patches for over 120 banking clients from the Dallas network operations center.", "Managed three distributed teams of field technicians and technology experts, along with call center operations staff.", "Imparted strategic direction for dozens of clients, serving as CIO and VP of IT to all fully outsourced clients in the region.", "Responsible for reversing trends of underperformance in productivity, including an increase in client-facing time from 60% to a weekly average of 90% in the region and raising NPS from 26 to 89 in two years." ] }, { "name": "Riverside Consulting Group", "position": "Consultant", "url": "https://www.linkedin.com/in/jmfj", "startDate": "2005-10-01", "endDate": "2010-09-01", "summary": "Expanded existing ERP consulting to include cloud-based delivery of Microsoft Dynamics products and infrastructure services.", "highlights": [ "Championed client engagements valued up to $2 million, including implementation projects for Microsoft Dynamics ERP systems, BI, and the first Microsoft Hosting Program solution in the industry leveraging the consolidated server architecture.", "Deployed an integrated Microsoft CRM and Microsoft Dynamics NAV installation for Bodine Electric, the largest manufacturer of brushless DC motors in the US.", "Accountable for securing $15,000 in additional monthly revenue within 12 months of a project to develop a hosted services program for MS Exchange, MS Dynamics CRM, and MS Dynamics GP.", "Spearheaded development of structured IT processes and architectures for a young company, focusing on organizing and standardizing key business and systems operations.", "Organized project planning and execution for initiatives that expanded IT operations and systems needed for Echo to grow into a publicly traded company with global clientele and more than 1,000 personnel." ] }, { "name": "JMDN.net", "position": "Managing Director / Founder", "url": "https://www.linkedin.com/in/jmfj", "startDate": "1997-03-01", "endDate": "2005-10-01", "summary": "Launched a successful independent consulting firm focused on OEM hardware supply, which later transitioned into business technology consulting. Established business operating procedures and managed daily operations. Recruited a team of 37 independent consultants and 15 full-time employees, building a pool of qualified talent focused on multi-scale, multi-site project implementation. Planned and executed high-profile HATP solutions for global MS Exchange deployments. Architected security solutions using cost-effective hardware and software to provide maximum business security. Retained local contractors to provide additional client services.", "highlights": [ "Drove the business to achieve $17.5 million in overall revenue.", "Overcame the collapse of the OEM computer industry caused by the advent of $500 mainstream systems. Restructured the business model to remain sustainable by offering technology consulting services." ] } ], "volunteer": [ { "name": "Brighter Children", "position": "Advisory Board Member", "url": "https://brighterchildren.org", "startDate": "2026-09-01", "summary": "Advisory board member." }, { "name": "235 W. Van Buren Condo Association", "position": "Board President", "startDate": "2019-10-01", "endDate": "2026-11-01", "summary": "Elected to lead the condo board for 235 W. Van Buren St. in Chicago." }, { "name": "235 W. Van Buren Condo Association", "position": "Director", "startDate": "2019-08-01", "endDate": "2019-10-01", "summary": "Appointed to serve out the remainder of a term for a member who resigned from the board just prior to the annual election." }, { "name": "Columbia College Chicago", "position": "Assistant Producer, Manifest", "url": "https://www.colum.edu", "startDate": "2019-01-01", "endDate": "2019-05-01", "summary": "As part of the Events Management Practicum, served as assistant producer for the Block 623 event during the Manifest Urban Arts Festival." }, { "name": "Chicago Center for Music Education (ChiME)", "position": "Board Member", "url": "https://www.chimemusic.org", "startDate": "2010-09-01", "endDate": "2015-11-01", "summary": "Board member of the Chicago Center for Music Education. For 27 years, the Suzuki-Orff School of Music has built a tradition of music in the lives of students and their families." }, { "name": "The Nabu Foundation", "position": "Chairman", "startDate": "2004-09-01", "endDate": "2012-01-01", "summary": "Served as chairman of the board of the 501(c)(3) philanthropic arm of Nabu Group, Ltd., The Nabu Foundation, from the inception of the board until 2010." } ], "education": [ { "institution": "Columbia College Chicago", "url": "https://www.colum.edu", "studyType": "B.A.", "area": "Advanced Management", "endDate": "2019", "score": "Summa Cum Laude", "courses": [ "BUSE 358 - Marketing Data Analytics", "BUSE 368 - Leadership", "BUSE 308 - Entrepreneurship", "BUSE 332 - Managing and Licensing Intellectual Property", "BUSE 303 - Finance", "BUSE 201 - Accounting", "BUSE 220 - Entertainment Marketing", "BUSE 488 - Events Management: Practicum", "BUSE 320 - Fundraising", "BUSE 205 - Law for Creative Industries", "MEDI 201 - Culture, Race and Media", "JOUR 216 - Blogging: Beyond the Basics" ] } ], "skills": [ { "name": "Endorsements", "keywords": [ "Data Center", "Disaster Recovery", "Management", "Leadership", "Enterprise Software", "Security", "Strategy", "Process Improvement", "Vendor Management", "Outsourcing", "IT Operations", "Python (Programming Language)", "React.js", "Consulting", "PCI Compliance", "Business Continuity Planning", "Budgets", "Drop Ship", "Artificial Intelligence (AI)", "Crisis Management", "Enterprise Architecture", "Integrated Marketing", "Management Consulting", "Servers", "Amazon Marketing Services (AMS)", "Windows", "Acquisitions", "Active Directory", "Executive Leadership", "Technical Leadership", "Technology Integration", "Modernization" ] } ], "references": [ { "name": "Jamie Pechak", "reference": "Joe is funny, warm, and brilliant. I'm scared that if I elaborate, he'll get recruited elsewhere, so I'll stop while I'm ahead." }, { "name": "Sean Anderson", "reference": "Joe was always a great resource to go to for knowledge and leadership. I would work with him anytime." }, { "name": "Rick Uppling", "reference": "Joe is an extremely knowledgeable and effective manager of time, staff and resources of every ilk. As a technical supervisor he proves his worth with each challenge and is respectful and likeable without exception while being honest to the greatest extent possible in a corporate position of authority. Joe will definitely be missed by the entire crew at our office as well as at HQ and was a great blessing to grow to know over the period of time that he was employed at Compushare. It is simple to recommend Joe with no qualms whatsoever for any job he believes he could responsibly apply himself to." }, { "name": "Zach Frazier", "reference": "Joe has all the ingredients of a star player. His ability to adapt, ability to interact with clients, and raw talents makes Joe a very valuable asset. I've witnessed Joe's technical abilities improve businesses operating efficiencies, sidestep unnecessary spending, and often save clients from critical downtime. His IT experience is matched by his management abilities and leadership potential. Joe is one of those star players you want on your team." }, { "name": "Nick Koularmanis", "reference": "Joe is a smart and detail oriented manager. He technical abilities are wide and is always knows up and coming trends. He knows how to set goals and motivate everyone to meet those goals. He can recognize when a strategy is not working and is not afraid to change course. Above all he knows how to make a team happy and work hard together." }, { "name": "Shane Cheary", "reference": "In an IT environment where activities were more often dictated by changes in business direction than by internally driven initiatives, it was comforting to know that when I needed to provision infrastructure to achieve less visible but key internal goals Joe enabled it for me in quick-time. When it is impossible to maintain a working day-to-day knowledge of other technology areas, it is important to be able to trust co-workers to collaborate and fill those voids." }, { "name": "Steve Obuchowski", "reference": "Joe is a top-tier technology guru whose dedication to the profession ensures his performance reflects the latest industry trends and innovations." } ], "meta": { "canonical": "https://jomofojo.co/resume.json" } }